To submit a support ticket, navigate to the "Support Portal" page on our website. Click on "Submit a Ticket" and fill out the required information, including a description of your issue or request.

Yes you have to create your account before submitting a support ticket. Having an account may help us provide a more personalized experience and track your tickets more effectively.

Yes, once your ticket is submitted, you can track its status through the support portal or via the email confirmation you receive.

Provide a clear and detailed description of the issue or request, including any relevant screenshots, error messages, or steps to reproduce the problem. This helps us resolve your ticket more quickly.

• Open: Your ticket has been received and is awaiting review.
• In Progress: Our team is actively working on your ticket.
• On Hold: Your ticket is waiting for additional information or action from you.
• Resolved: Your issue has been resolved, and the ticket is closed.
• Closed: The ticket has been closed and no further action is required.

You can update your ticket by logging into the support portal and adding comments or additional information. You can also reply to the email notifications you receive regarding your ticket.

Check the status of your ticket through the support portal. If it’s been a while and you haven't received a response, you can follow up by replying to the ticket email or contacting support directly.

Tickets are prioritized based on the severity and impact of the issue. Critical issues affecting many users or essential functions are addressed first, followed by less urgent requests.

Yes you can select the priority level of your issue before submitting the support ticket.

If you encounter technical issues, try refreshing the page or using a different browser. If the problem persists, contact our support team through alternative methods, such as phone or email.

Yes, you can attach files or screenshots to provide additional context and help our support team better understand your issue.

Absolutely! We welcome suggestions for improvements. Please use the feedback form available on the support portal or contact us with your ideas.

If you have additional questions or need further assistance, you can reach out to us via email, phone.

Our support team is available 24/7 Hours.